Pre-Sale Questions

Simply locate your device on our website, answer a few questions and get your cash offer! We will then email you a free shipping label. Once we receive the device we will verify it matches your description we will send you a payment via method you selected.

There are currently two payment options available. Paypal and Mailed Check. Payments via Paypal are instant. Mailed Check payment can take up to 5 business days.

Once we receive your package, we will verify it matches your description the same day we receive the package. If your selected payment method is Paypal you will receive payment by the next business day. If your selected payment method is mailed check, payment processing can take up to 5 business days.

We buy smart phones from all the major carriers, as well as tablets. If you do not see model of your device on our list or on the website, we are not currently purchasing the device.
If the condition of the device was not accurately represented, we will provide you with an alternative offer. If alternative offer is not acceptable, we will return the device to you free of charge

No, we don’t buy devices that have been lost or stolen. If we receive a lost or stolen device, we will not return it.
There are some websites where you can verify whether or not a device has been reported stolen by looking up the IMEI or ESN number. If you find out that you’ve come across a stolen device, the best course of action is to turn it over to the police or the wireless carrier.

No. The smart phones that have been barred because they have been reported as lost or stolen will be turned over to the police or the wireless carrier and cannot be returned. All received device are checked against a national database of lost or stolen phones.

The Cell Phone Earth is an electronics recycler. Our mission is to keep electronics in use as long as possible to keep e-waste to a minimum in our landfills, while putting money in your pocket. How do we accomplish this? We purchase used electronics and resell them to people that may be upgrading from much older technology at a reduced cost. We also purchase broken devices and send them to refurbishing centers to be used for parts and then sold as working devices again. Not only does the environment benefit from what we do, but you do as well. We pay you top dollar for your used or unwanted electronics so that you can purchase the newest, latest, and greatest with the least amount of impact on your wallet! Here is an example: Say you have an older smartphone and you are ready to sell your phone for money to put towards a newer model. Let’s say we are offering $250 for your current phone and the cost of your upgrade to the new model is a standard $299.99. The impact on your wallet is now only $49.99 to purchase the newest smartphone model!

Yes. You can sell your phone even if you still did not pay it off. Most carriers waive the right in your Equipment Installment Plan to repossess your device if you fail to pay it off. It’s important that you still pay off the phone, of course, to avoid getting a bad IMEI or ESN number from your carrier — many networks will refuse to provide for blacklisted devices.

Yes! We understand the environmental impacts of throwing away electronic devices that cannot decompose. So, we encourage individuals to sell their damaged or broken phones. As long as we’re accepting the type of device you have, we’ll offer you cash.

No. We do, however, ask that you send in the stylus if your device came with one. Some styluses only work with certain devices, and the wrong one may even cause damage to the screen, so it makes our process easier if the stylus is included with the phone or tablet. We are able to pay additional $5 for OEM Box, unused Earbuds $5 and unused charger with data cable $2.

You’re welcome to send us your SIM card with your phone if you want to, but it’s not required.

You can find the model of your phone by going into the device’s settings and locating the “About” or “About Phone” section. It should give you access to your model, serial number, carrier, network and more.

This process can vary depending on the device you have, but your device memory or storage capacity should be located in your phone’s settings under “Storage” or “Device Memory.” You can see from there exactly how much space you currently have on your phone.

We know most people who use their phones regularly have a wealth of sensitive personal information stored in them. We recommend that you remove all personal data from your phone before sending it to us, which you can do easily on an iPhone by visiting your settings, tapping “Reset” and then tapping “Erase All Content and Settings.” However, we’ll also check your phone upon evaluation to make sure all your personal data is erased. In other words, you can rest easy if you forget.

We accept devices from all the major carriers, including Verizon, Sprint, T-Mobile, AT&T and more. Usually, what we accept depends on the phone, but if we’re currently buying the device you plan to sell, it will be listed on our website. We’re also willing to buy devices if they’ve already been unlocked.

An unlocked phone is a device that allows you to use multiple carriers. In most cases, a phone is only compatible with a specific carrier, meaning if you want to use AT&T service for texts and calls, you need an AT&T device. But with an unlocked phone, you can use your preferred carrier rather than having to switch to a new one every time you buy a different device.

All you need is a new SIM card for your preferred carrier. Once you insert it, you can enjoy service from that carrier on your unlocked phone. Contact your current carrier to learn about their specific policies for unlocking devices.

No. All iPads and iPhones must have their iCloud accounts cleared/removed before we are able to purchase them.

We have no specific limit on the number of devices you can sell, as long as we’re currently accepting the types of devices you have. If you have a large number of phones that you’re looking to sell, you’ll be happy to know that we also buy devices from businesses in bulk. You can reach out to one of our selling consultants to discuss an in-bulk transaction with us.

If you’re unsure what condition your phone is in, a few signs can help you speed up the process with us. For instance, if your phone functions effortlessly and has no visible signs of wear, the device is in perfect or “like new” condition.
A phone in “good” condition, on the other hand, may show several signs of use but still function normally. Lastly, you can let us know your device is “damaged” or in “broken” condition if it has any cracks, non-working buttons or major functional issues.

IMEI stands for “International Mobile Equipment Identity.” Your phone’s IMEI number is a unique code made up of 15 digits used to identify the device if it’s lost or stolen. It’s helpful to write this number down and place it somewhere safe just in case your phone ever goes missing. Similarly, you can benefit from checking a phone’s IMEI number before you buy it to make sure you’re ordering a legal device.

Many phones can access this number by dialing: *#06#

You should then see your IMEI number pop up on the screen. In most cases, your IMEI number will also be conveniently located on the back of the device or in your phone’s settings.

We’ll be happy to answer your questions at any time. Reach out to us with a note on our contact page, and we’ll get back to you as soon as possible.
If you already know which device you’d like to sell, simply visit the phone or tablet page and complete the checkout process. We’ll provide the shipping information and label so you’ll know where and how to send your device.

Shipping and Payment Questions

No, USPS does not allow us to purchase insurance. Only the shipper can insure a package. If you wish to purchase insurance to cover theft or damage you will need to do so at your local Post Office.

You should use your own box to ship your phone or tablet. A small box or padded envelope with bubble wrap from the local post office or a retail store like Walmart or Target is very inexpensive, usually less than a dollar.

If you choose Paypal payment method you will be paid instantly, next business day. If you choose a check as payment method, it can take 5 days from the time we receive your package to receive mailed check.